Office Administration – Health Services

Program Introduction

Program Code: M228
Campus: Ace Acumen Campuses – Mississauga

Office administrators in the health services field are vital members of the healthcare team, often the first person to interact with clients in a physician’s office. Graduates are able to work within and manage any health services office with the required comprehensive knowledge and specialized skills. Accuracy and confidentiality are paramount and students should have excellent critical thinking skills, be organized and know how to prioritize. Students must have solid interpersonal skills and work effectively in a multicultural environment. Good communication skills, both written and oral, and excellent keyboarding skills, are assets.

PROGRAM HIGHLIGHTS

•             Training includes client care, appointment scheduling, manual and electronic charting, transcription of a wide range of medical data and reports and communication techniques.

•             Strict emphasis is placed on confidentiality following PHIPA (Personal Health Information Protection Act) guidelines.

•             Graduates have an understanding of healthcare billing through MOHLTC (Ministry of Health and Long-Term Care-OHIP), along with third-party and private billing with a hands-on approach in an electronic healthcare software setting.

•             Work Placement in the final semester in a variety of private and government-funded medical clinics, general and specialized healthcare offices, hospitals or alternative healthcare facilities.

•             Advanced computer software including EMR (electronic medical records) training.

EMPLOYMENT OPPORTUNITIES

Opportunities in the healthcare field are diverse and include physicians’ offices, hospitals, laboratories, medical clinics, nursing homes, health insurance offices, public health offices, and alternative health therapy offices.

Field/Clinical Placements

Some of our employers who provide our placement settings require a clear POLICE RECORD CHECK for criminal offences with vulnerable sector screening before accepting a student into the clinical setting. The record check MUST be obtained by the student and at the student’s expense. If you are unable to obtain this police clearance please discuss this with the coordinator to ensure that proper arrangements can be made in advance for your placement. Some of our employers who provide our placement settings also require up to date immunizations and a proof of a negative Two-Step TB Skin Test. Should you be unable to acquire these, please discuss the matter in advance with the coordinator.

Admission Requirements

Successful completion of the Office Administration – General with a GPA of 2.0 or better.

For International Students the English proficiency requirement is IELTS 6.0 with no band lower than 5.5, or PTE (Pearson Test of English) Level 54, or TOEFL paper-based test (PBT) score of 550, or internet-based test (iBT) score of 78, or computer-based test (CBT) score of 213, Duolingo score of 100.

Courses

Semester 1

CodeTitleCredits
OAG110  LANGUAGE FUNDAMENTALS3
OAG125  ADMINISTRATIVE PROCEDURES3
OAG101  INTRODUCTION TO KEYBOARDING1
OAG160  ESSENTIAL BUSINESS CALCULATIONS3
OAG113  INTRODUCTION TO WORD PROCESSING & BUSINESS DOCUMENTS3
ELEC1030  CHOOSE 1 ELECTIVE COURSE3
OAG117  INTRODUCTION TO COMPUTER TECHNOLOGY2

Semester 2

CodeTitleCredits
OAG201  ACCOUNTING FOR THE OFFICE ASSISTANT3
OAG210  BUSINESS FOR THE OFFICE ASSISTANT3
COM103  BUSINESS COMMUNICATIONS I3
OAG222  ADVANCED WORD PROCESSING AND DOCUMENTS3
OAG217  KEYBOARDING AND TRANSCRIPTION3
OAG260  ELECTRONIC SPREADSHEETS AND DATABASES3

Semester 3

CodeTitleCredits
OAH306  HEALTH SERVICES ADMINISTRATIVE DOCUMENTS & PROCEDURES4
OAH307  ELECTRONIC MEDICAL RECORDS & BILLING3
OAH302  HEALTH SERVICES OFFICE MANAGEMENT4
OAH303  MEDICAL TERMINOLOGY I3
OAH308  MEDICAL TRANSCRIPTION I4
OAH305  SOCIAL RELATIONS ETHICS AND LEGISLATION IN THE HEALTH SERVICE OFFICE3

Semester 4

CodeTitleCredits
OAH400  PHARMACOLOGY & SAFETY SYSTEMS IN HEALTH SERVICE OFFICES2
OAH401  MEDICAL TERMINOLOGY II3
OAH402  MEDICAL TRANSCRIPTION II4
OAH405  HEALTH SERVICES OFFICE WORK PLACEMENT4
ELEC1030  CHOOSE 1 ELECTIVE COURSE3
ELEC1030  CHOOSE 1 ELECTIVE COURSE3